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EasyCart Support
Next Sections: Security and Headers & Footers
Previous Section: Placing An Order
Table of Contents
Section II: Administration
Logging In
You may access the administration menu at: https://yourdomain.com/easycart/admin/admin.html. The first time you access the application during a browser session you will be asked to enter your user name and password (The user name and password are issued by the system administrator. Contact technical support if you do not remember your user name or password).
Administration Menu
The menu includes choices for managing shopping cart information and managing the product database.
Click for larger image.
Managing Shopping Cart Information
The Manage Shopping Carts screen is divided into three sections, depending on the state of the shopping cart.Completed Orders
Completed orders are those whose status is "closed", indicating that the order is ready for off-line processing. From this screen, the merchant may either view or delete the order.
To view an order, click on the cart id. This presents a list of items ordered, as well as the personal and payment information. The merchant may also view a printable version of the order information. The printable version is presented without headers and navigation links, and replaces the credit card number with asterisks ("***"). The printed document may be used as a packing slip with the order.
To delete an order, click "delete". This appropriate once the order has been processed and the order information is transferred to an off-line database or accounting system. For security purposes, order information should not remain on the server indefinitely.
Click for larger image.
Abandoned Carts
Abandoned carts are those whose status is "open" and that contain at least one item. It is difficult to determine if a cart is in use at any given moment. For this reason, the cart creation date is included in this section. Typically, if a cart is older than one day, it may be considered abandoned. If the create date is the same as the current date, then the cart may be still be active.
Abandoned carts are not automatically deleted by EasyCart as they contain useful information. For example, if shoppers add items to the cart but never check-out, then no personal information will be included. Shoppers may also abandon the cart prior to entering payment information. These may be indications of several things, including surprise at high shipping costs, insecurity about on-line shopping, or some other unrealized expectation regarding your site. After evaluating abandoned carts, it is recommended that you delete them (after they age one day!). Leaving abandoned carts in the database will slow down the server response time and make administration screens unwieldy).
Click for larger image.
Empty Carts
Empty carts are those who status is open and that contain no items. Empty carts that have aged beyond one day will be automatically deleted by EasyCart. Those that are less than one day old may be active carts (i.e. those currently in use).
Managing the Products Database
The product database is used to maintain a list of current products available to EasyCart. EasyCart relies on these entries for pricing and product descriptions.
Extra fields are included to allow for additional customization. For example, product summaries, shipping times, in-stock indicators and product category information are all available for those sites that have web pages automatically generated from the product database. This custom feature is recommended if you expect to make frequent modifications to your product line or item information.
If your web site does not employ automatically generated web pages, then you must coordinate changes to your database with revisions to your web site. For example, if you raise or lower the price of a product in the product database, make sure it displays that way on your web site as well, otherwise a shopper will be surprised when they view their order information and abandon their shopping cart (and your site!). Please contact tech support form more information on coordinating product revision and site updates.
The default screen for managing the products database is the Product Listing. From this screen, you may view a list of items, view/edit a particular item, delete an item from the database, or add new items.
Click for larger image.
Adding A Product
To add a product, click "add" from the Product Listing screen. On the form that appears, enter an Item ID, a product description, pricing information, and shipping information. Make sure that the Item ID is correct -- once you add the item, this field cannot be modified.
The choice of shipping information is dependent on how you set up the shipping price calculation during the installation of your EasyCart. To modify these settings, contact technical support.
All other information on this screen is generally optional. If you have automatically generated web pages, then additional information may be required (see above). Please contact technical support for additional information.
Click for larger image.
Viewing/Editing A Product
To view or edit an item in your database, click on the Item ID from the Product Listing screen. You will be presented with the item information in an editable form. All fields may be revised except the Item ID (see above). If you wish to save your edits click the "save" button at the bottom of the screen. If you do not wish to save your edits, or if you are only viewing the detailed item information, click cancel or use your button's "back" button to return to the previous screen.
Click for larger image.
Deleting A Product
You may delete a product by clicking "delete" on the Product Listing screen. You will not be prompted to verify the delete, so make sure you are working with the correct record, and that your site has already been modified to remove references to the item you intend to delete.
